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Easy On Hold® for IPitomy

Streaming music on hold for IPitomy appliances

Exclusively from Easy On Hold®

Streaming Music On Hold for IPitomy Appliances

Whether your IPitomy phone system runs on premises or in the cloud, callers can hear live music and messages from Easy On Hold®. Connect an Easy On Hold stream to an IPitomy Music on Hold playlist, then choose where that playlist plays.

Once connected, your team can refresh music and schedule messages without uploading a new audio file for every change. You get a more varied caller experience while keeping control of the content in one place.

Set Up Your iPitomy Stream for MOH

How To Set Up iPitomy Stream for MOH

01

Choose Streaming

From the PBX Setup=>Music on Hold page, locate the Create a Playlist section. Choose Streaming. Streaming will pull from the URL provided by Easy On Hold®

02

Click Add

Click Add

03

Name the playlist

Enter a single word description of the playlist in the Name field

04

Set the stream URL

Set the URL to your streaming source. The URL will be provided for you by Easy On Hold®. Copy and paste the URL

Set the IPitomy stream URL
05

Save Changes

Click the "Save Changes" button to save the changes

06

Apply Changes

Click on the Apply Changes link at the top of the page to save the information and commit the changes to the database

07

Confirm the playlist

The new Playlist name is added to the playlist on the Music on Hold page

Resources

IPitomy Music On Hold Wiki from IPitomy: music on hold options

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A Better Way to Manage Caller Audio

Streaming Hold Music vs. Audio Files

When a phone system supports a live audio source, streaming makes it easier to keep music and messages current. File-based audio remains a useful option for systems that require uploads.

Streaming Hold Music

Easy On Hold® delivers a live audio program to your communications system. Music and individual message topics are managed in the stream, so routine content changes do not require another phone-system file upload.

  • No recurring file uploads: connect the stream once and manage content separately.
  • Fresher playback: music and short messages can rotate instead of repeating one fixed sequence.
  • Precise scheduling: set start and stop dates, days of the week, times of day, and topic priorities.
  • Centralized control: authorized users manage topics for locations, departments, or queues in the Content Control Center™.
  • Fast content changes: approved updates can enter the stream without reprogramming the phone system.
  • Licensed content: Easy On Hold manages licensing for the music and content it supplies under your service.

File-Based Hold Music

A finished MP3, WAV, or other supported audio file is loaded into the phone system. This is a practical approach when the platform cannot accept a live stream.

  • Broad compatibility: many hosted and legacy phone systems accept uploaded audio files.
  • Manual replacement: updates may require someone with phone-system access to upload a new file.
  • Fixed sequence: callers may hear the same messages in the same order, often starting at the beginning of the file.
  • Platform restrictions: format, length, and file-size rules vary by system.
  • Outdated-content risk: expired promotions can continue playing until the file is replaced.
  • Licensing still matters: music must be licensed for telephone music-on-hold use.