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Streaming Music On Hold for Mango Voice

Connect an Easy On Hold® stream to Mango Voice for professionally managed music and messages that stay current without repeated audio-file uploads.

Mango Setup Guide
Live, managed audio for Mango Voice callers.

Mango Voice Music On Hold Streaming

Getting started is simple: tell your Mango Voice representative or support team that you want to use an Easy On Hold stream for Music On Hold. We provide your stream URL, and Mango configures it in your phone system. Mango Voice lists Easy On Hold as a recommended streaming partner, citing our voice talent, playlist management, music-licensing expertise and streams that integrate easily with its platform.

Once the stream is connected, manage your music and short messages in the Easy On Hold Content Control Center™. Schedule topics to start and stop on the dates you choose, or update them as your business changes. The live program changes without asking someone to replace an audio file in Mango Voice each time.

Planning different audio for sales, support or another caller group? Tell Mango where you want each stream heard when you open the support ticket. Mango can review the available assignments in your configuration and help test the resulting call paths.

Why stream?

  • Keep music and messages fresh without recurring file uploads.
  • Schedule promotions and time-sensitive topics in one place.
  • Use separate streams when different caller groups need different content.
  • Deliver music licensed for the intended business use.

How to Connect Your Mango Voice Stream

01

Get Your Easy On Hold Stream URL

Choose the music and messages you want callers to hear. Easy On Hold provides the URL for your licensed audio stream.

02

Open a Mango Voice Support Ticket

Tell Mango you want Music On Hold from a URL-based stream. Include your Easy On Hold stream URL and specify the caller groups or call paths you want to update.

03

Let Mango Configure the Stream

The Mango support team connects the stream and confirms how it will be assigned in your Mango Voice setup.

04

Place a Test Call

Listen on the actual hold and queue paths you plan to use. Confirm the correct program plays and the volume is comfortable for callers.

Resources

Custom Music On Hold Streams Mango Voice Support Guide

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Mango Voice Music On Hold FAQs

What to expect when connecting a managed audio stream.

Yes. Mango Voice documents Music On Hold from a URL-based audio stream and lists Easy On Hold among its recommended partners. Its support team helps configure the stream and recommends a test call.

Easy On Hold supplies your stream URL. Open a support ticket with Mango Voice and tell them where the stream should play. The Mango team helps configure it, then you verify the result with a test call.

With the Easy On Hold stream connected, authorized users manage music, messages and schedules in the Content Control Center. Routine content updates enter the stream without replacing a hold-music file in Mango Voice.

Mango Voice says streams from YouTube, Pandora, Spotify and radio stations are not acceptable for Music On Hold. Use a stream prepared for the platform and music licensed for the intended telephone use.