Easy On Hold^® for Mitel

Mitel MiVoice on-hold music that’s easy to manage—and never repetitive

Mitel on-hold music should always sound great, stay fresh, and be painless for IT to manage.

Why Easy On Hold^® for your MiTel integration?

Easy On Hold^® delivers licensed business-use audio and replaces loops with randomized, high-value messages. Schedule content by time of day, day of week, and season. Our Music On Hold Experts^™ help Mitel admins, CX leaders, and multi-location brands keep MiVoice audio current without busywork.

Give your callers a better wait and give your team simple control. We align to your Mitel deployment (on-prem, hybrid, or cloud) and deliver Mitel on-hold content that’s always on-brand and 100% legal. For MiVoice Business, Easy On Hold^® streams via Streaming Queue Music^™ (SQM) to a registered SIP endpoint through MiVoice Border Gateway. The SIP endpoint is assigned as the MOH resource; streams can be shared or unique per call group and support hundreds of concurrent holds per instance.

What you get, day one:

Content Control Center^™ to create, approve, schedule, and manage streams, files, scripts, and updates.
Licensed music (ASCAP, BMI, SESAC, SOCAN, GMR, SoundExchange, and more) licensed for business use.
Professional messages voiced by humans in 3 business days (often 1) plus AI Studio for instant text-to-speech in up to 151 languages and dialects.
Que music variety with randomized order and optional priority weighting, so repeat callers don’t hear the same opening.

Set up streaming hold music and messages on hold on MiTel MiVoice

Configured as a SIP extension (teleworker)

For MiVoice Business, Easy On Hold^® streams via Streaming Queue Music^™ (SQM) to a registered SIP endpoint through MiVoice Border Gateway. The SIP endpoint is assigned as the MOH resource.

Customized live streaming music and messages

Streams can be shared or unique per call group and support hundreds of concurrent holds per instance.

Content Control Center management panel

Create, approve, schedule, and manage streams, files, scripts, and updates from the Content Control Center^™.

Licensed music including popular hits

Music is licensed for business use with ASCAP, BMI, SESAC, SOCAN, GMR, SoundExchange, and more.

Find the right streaming music on hold plan.

An Easy On Hold specialist can explain your options.

Book a Free Consultation

How we deliver MiTel Hold Music without the headaches

Every environment is different. You need tailored options, and we’ll match the method to your exact build and keep your marketing team and IT in sync:

Streaming hold music: For MiVoice Business, streams are delivered from the cloud or as an on-prem appliance to a SIP end-point configured as the MOH source via MiVoice Border Gateway. This solution also includes monitoring, logging, and built-in failover.
Governance-friendly: Role-based access, approvals, and change visibility help IT stay in control while marketing keeps content moving.

Are you feeling overwhelmed and looking for someone to help manage everything? Get a quote from us today, and we’ll map the best path for your Mitel integration.

MiVoice 250 music on hold

Still using MiVoice 250 music on hold? We support both Mitel on-hold delivery through PBX’s MOH input using our 2-channel Business Audio System (live stream, or USB audio), or a file-based workflow when your policy requires uploads via our File Upload Management Service. We’ll handle the formatting, gain structure, and scheduling so seasonal promos and announcements roll out automatically, no PBX tinkering needed.

Quick Wins for MiVoice Office 250:

Keep evergreen music in a non-repetitive loop stream or rotation.
Schedule season and regional messages by time/day/season.
Use the same voice for IVR and Mitel on-hold announcements for brand consistency.

Details do vary by installation, and we’ll align to your configuration and coordinate with your Mitel partner to make the Mitel integration smooth.

Messages on Hold +IVR Prompts for Mitel

Pair your Mitel hold music with clear, useful messages: self-service tips, hours, promos, and status updates.

Fast turnarounds: Typical productions deliver in 3 business days, and as often as 2.
AI Studio: Instantly generate on-brand voiceovers that match Easy On Hold^® talent; auto-mix with licensed music and download or schedule to live streams.
Multilingual at scale: Up to 151 languages and dialects supported, making it fantastic for national and global contact centers.

Do you need auto-attendant files? We’ll format prompts for your Mitel Specs. Don’t forget to get your quote today!

For CX Leaders and Marketers

Reduce perceived wait and dynamic content with smarter pacing.
Launch campaigns on a schedule—no tickets, no file chases.
Keep messaging consistent across IVR, Mitel music on hold, and other platforms.

Frequently Asked Questions

Want us to show you how this would sound in your queues? Book a demo!

Yes, we support any Mitel environment. Delivery (stream vs. file) depends on the model and configuration. For more details, please don't hesitate to reach out with questions, book a free demo, or request a free quote.

Yes. You can create separate streams or rotations for each of your teams or regions and schedule content by time, day, or season within the Content Control Center^™

Yes, we do. We work directly with your Mitel partner and internal admins to follow your change control process.

Yes, 100% legal. We manage licensing with ASCAP, BMI, SESAC, SOCAN, GMR, SoundExchange, and more, so your audio is licensed for business use. You can confirm with us availability for your region at any time.

The Bottom Line: When you want Mitel on-hold music that’s fresh, flexible, and easy to govern, Easy On Hold^® makes it simple. Streams when you can, managed files when you must. Book your Demo with us today, get your quote, and hear the difference.

Easy On Hold® for Mitel

Why Easy On Hold® for your MiTel integration?